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We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks BC office by calling or filling out the form above. Alternatively, you can contact the Food Banks Canada Customer Experience Hotline at 1.877.280.0329 Complaints Policy Policy Statement This policy, guiding principles and procedures apply to complaints received by Food Banks BC about all aspects of our operations, including activities, service, staff and volunteers. It also applies to complaints received by Food Banks BC about the activities, service, staff and volunteers of our member Food Banks throughout the province. While Food Banks BC is not a regulatory or supervisory body, it is an expectation of Food Banks BC that the staff and volunteers of both Food Banks BC and Member Food Banks abide by the Food Banks BC Code of Conduct and Commitment to Ethics and will apply those standards in the resolution of complaints. Guiding Princip les All complaints will be dealt with promptly and resolved as quickly as possible. Review of complaints will be fair, impartial and respectful of all parties involved. Complaints will be directed to the person or service provider most able to directly and expeditiously address the conce rn. Complainants will be provided the basis for decisions and outcomes relating to their complaint. Complaints will be used to assist in improving service, policies and procedures. Complaints A complaint is an expression of dissatisfaction or concern about the service, action or lack of action by Food Banks BC or a Member Food Bank. Examples may include (but are not limited to); Perceived failure to deliver agreed-upon services, Failure to uphold policies and procedures, Error made by staff member or volunteer, Unfair or discourteous conduct by a staff member or volunteer. Complaints will be received from those individuals who are personally and directly affected by the action and complainants will be expected to identify themselves when bringing forward their complaint. Food Banks BC will not retaliate against individuals who make good-faith complaints. Complaint Receipt A complaint may be received verbally (by phone or in person) or in writing (by mail or email). Any representative of Food Banks BC who receives a complaint should direct the complaint to the Executive Director who will determine the most appropriate person (which may be a Food Banks BC staff or board member, or someone external to the orga nization) to handle the complaint and redirect it to that person, letting both the recipient and the complainant know about this action undertaken. The person to whom the complaint has been directed for resolution is most fre quently the one with the specific knowledge and capacity to address the issue. It is the responsibility of the person in the food banking organization who is receiving the complaints for action to either resolve it or undertake to find a resolution from a source most able to address it. Resolution Complaints received should be acknowledged within 2 business days and if possible, staff should undertake to begin resolution within that same timeframe. Every effort should be made to resolve complaints in a timely fashion. For complaints regarding a member organization, Food Banks BC will request that the member organization provides details to Food Banks BC about how and when the complaint will be resolved. Documentation Food Banks BC will keep and maintain a complaint tracking system. At Food Banks BC basic information must be recorded immediately as the complaint is received in order to help with accuracy, accountability and understandin g of the complaint. Information recorded will include; The name of the complainant and their contact information, A brief description of complaint and source of concern, The name of the receiver of the complaint, any referrals for resolution, Outcome if determined, and Time frame. An annual summary of complaints will be presented to the Board of Directors of Food Banks BC, which will include the number, type, and disposition of the complaints received over the previous 12 months, in sufficient detail for board members to understand the overall nature and impact of complaints received.

With food insecurity on the rise, we’ve seen another year of record-breaking demand for BC’s hunger relief services. Annual Report 2024-2025 With food insecurity on the rise, we’ve seen another year of record-breaking demand for BC’s hunger relief services. Through it all, Food Banks BC and our network of member food banks across the province have remained steadfast and committed to our collective causes: to address immediate hunger, and to end the need for charitable food support. Download our Annual Report to learn more. Download PDF Donate At Food Banks BC, transparency, accountability, and trust are at the heart of everything we do. Our annual reporting is more than just a regulatory requirement — it’s a reflection of who we are and what we stand for. Annual reports provide a clear, honest picture of our operations, finances, and outcomes over the past year. By sharing how we’ve put funds to use, where resources have gone, and the impact of our work, we ensure that our generous supporters, donors, and members know their contributions are making a real difference. This level of accountability is essential for building and maintaining strong relationships with the public and our partners. We invite you to explore our latest annual report and see the difference we’ve made — together. Click here to read more Past Reports 2023-2024 Impact Report Financials At Food Banks BC, we are committed to the highest standards of financial transparency and accountability. Each year, we undergo an independent audit of our financial statements to ensure accuracy, integrity, and responsible stewardship of the resources entrusted to us. These audited financials provide a clear and trusted picture of how funds are managed and allocated in support of our mission. To access our T3010, please visit the CRA’s website here Click here to download our latest statements Past Financial Statements 2024 Financial Statements 2023 Financial Statements 2022 Financial Statements 2021 Financial Statements 2020 Financial Statements Thanks to You, Our Partners and Supporters We would not be able to do this work without the generous support of the many donor partners who have provided food, funds, and other support. Together, we are addressing hunger and food insecurity in BC. Donate

Our mission is to inspire, empower and support or members to achieve hunger-free comminites creating a hunger-free future. Financials Food Banks BC T3010 Filings on CRA View 2024 Financial Statements View 2022 Financial Statements View 2020 Financial Statements View 2025 Financial Statements View 2023 Financial Statements View 2021 Financial Statements View

Important information on our available programs and resources. Food Bank Resources Welcome to our library of resources dedicated to promoting hunger relief in a safe, dignified manner while ensuring the utmost safety for your organization. In a world where food insecurity remains a pressing concern, it is essential to equip individuals, communities, and organizations with the knowledge and tools needed to address this issue effectively. This collection of resources serves as a valuable guide, offering insights, strategies, and best practices that empower you to make a meaningful impact on hunger relief efforts, all while prioritizing the safety and dignity of those you aim to assist. Whether you are an individual volunteer, a community organization, or a larger nonprofit entity, we hope these resources will help serve as a trusted source of information in tackling hunger in your community. Food and Workplace Safety Learn more Food Bank Operations Learn more Perishable Food Recovery Learn more Emergency Preparedness Learn more Accessibility and Equity Guide Learn more

Volunteering is a great way to give back to your community and is an essential part of how our food banks run.  VOLUNTEER Volunteering is a great way to give back to your community and is an essential part of how food banks run. If you would like to volunteer at your local food bank, please go to our Find a Food Bank map to locate and connect with the food bank in your area.

In order to be eligible for membership, your food bank must meet the following requirements: Membership Benefits include: Provincial and National voice on hunger issues in BC Networking Funding (Provincial and National) Skill Building and Training Discount Buying Programs Participation in both the National and Provincial Conference & AGM National Food Sharing System (NFSS) Product received from major manufacturers by Food Banks Canada Distributed to members from four (4) hubs strategically located throughout BC Transportation assistance may be provided to rural food banks (communities with a population of less than 10,000) Affiliate membership to Food Banks Canada In order to be eligible for membership, your food bank must meet the following requirements: Focus its main activity on the collection and distribution of food to assist those that require help in their community. Be the only food bank that serves their community, city or region (please check our Find A Food Bank map for current members). Have a current Canadian Charitable Registration Number in good standing with the CRA. Pay an annual fee to Food Banks BC that is based on the number of clients served. Participate and cooperate annually with data capture for Food Banks Canada’s Hunger Count survey and other required data collection. Cooperate with all regional, provincial or national fund or food raising campaigns as required. Agree to and follow Food Bank Code of Ethics. Agree to and follow Food Banks BC’s Members’ Standard of Care. Agree to and follow any other Food Banks BC Membership Criteria which the network may require from time to time. Have been in operation for a minimum of one year. Be a community steward of food donations to share with other member food banks and local food agencies where surplus exists. If you are interested in applying for membership and meet the criteria, please contact info@foodbanksbc.com or call 604-498-1798.