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Food Banks BC Accessibility Policy At Food Banks BC, we strive to provide support and resources in a way that respects the dignity and independence of all our community members. We commit to giving people with disabilities the same opportunity to access our supports and resources and allowing them to benefit from the same services in the same place and in a similar way as other users. At Food Banks BC, a person with a disability supported by a service dog, a guide, or a support individual will be allowed to have that support resource accompany them while accessing our services. These support persons and service dogs are granted the same access as the person they are accompanying. Under no circumstances will a person with a disability and their support resource be prevented from accessing our services and resources. When a barrier to accessing our support and resources arises, Food Banks BC takes a proactive stance. We actively seek alternative ways to ensure access, encouraging individuals to communicate their specific needs. If there's uncertainty about accessing our services and resources, please reach out to us at info@foodbanksbc.com or 604-498-1798. At Food Banks BC, we celebrate differences and honour individuals’ experiences. We are committed to providing regular education and resources on accessibility and equity, ensuring that our staff and community members are always informed and equipped to promote inclusivity. We also strive to use inclusive language in our verbal and written communication. We encourage our member food banks to: 1. Provide spaces where people are treated with dignity. 2. Celebrate differences. 3. Center accessibility needs of their employees, volunteers, and clients. Accessibility is the work we do to ensure people with disabilities can access our services equally with others. It includes ways to remove barriers to access, including physical barriers, attitudes, communication, systemic, technology, and sensory considerations. Below are some examples of accessibility practices that Food Banks BC encourages our members to implement whenever possible (bearing in mind the limitations some organizations face, such as space and landlord restrictions). Physical Accessibility Practices • Ensuring an area where a HandyDart vehicle or accessible taxi can safely drop someone off. • Ensure the entryway to the food bank is accessible to wheelchairs, walkers, and strollers. • Ensuring there is an automatic door at the entrance and washroom. • Ensuring there is designated accessible parking available. • Ensuring a rest area is available for folks with health conditions that limit their ability to stand for extended periods. • Ensuring there is an area to wait in, protected from weather and the elements. • Ensuring washrooms have grab bars. Attitude Accessibility Practices • Greeting clients as they enter the space. • Collecting client feedback. Communication Accessibility Practices • Use signage or other materials that explain how the food bank runs and what to expect. • Offering options for non-verbal communication. • Communicating changes to stakeholders. • Providing signage or information in languages other than English. Systemic Accessibility Practices • Ensuring service hours are sufficient to reduce wait times and crowding. • Communicating to stakeholders how they can request accommodation for their disability (i.e. home delivery). • Communicating the complaint process and how to report an accessibility issue. • Ensuring employees and volunteers understand and agree with The Ethical Foodbanking Code. • Ensuring food bank operators are trained in de-escalation or other methods for holding safe space. • Providing choice to clients whenever possible. • Providing cooking suggestions for items that may be unfamiliar to clients. Technology Accessibility Practices • Ensuring websites are accessible to screen readers • Ensuring website graphs and charts have text to explain them Sensory Accessibility Practices • Accommodating food restrictions • Ensuring sufficient lighting allows someone with low vision to navigate the space. • Avoiding floors and wall colour contracting with busy patterns. ​ ​ ​ ​ This website was designed to conform to Web Content Accessibility Guidelines (WCAG) 2.1 AA. The website was last updated on October 5th, 2023. ​ If you encounter accessibility issues, we welcome your report. You can send the information to info@foodbanksbc.com .

Our Impact Food insecurity and food acce ss are complex issues. Social policy, systemic racism, climate change, geography, and colonial food systems are just a few of the contributing factors that have created this increasingly critical situation we face as a society. Food Banks BC is grateful to the Provincial Government and donors for their support in helping Food Banks BC conduct important work to alleviate hunger , particularly among people and communities that are disproportionately impacted by poverty and hunger. School Nutrition Pilot Program Learn more Emergency Food Support Learn more The Resilient North Learn more Perishable Food Refrigeration Learn more

< Back Emergency Food Support Food banks play a crucial role during times of emergency and natural disaster. This happens through the provision of food, water and other urgently needed supplies to evacuees, people impacted within the community, aid services and non-profits, and frontline emergency service personnel. In 2021, the fire that devastated the town of Lytton resulted in hundreds of people from surrounding communities losing access to a local food source, resulting in a food security emergency across the entire region. Partnering with the Salvation Army, Associated Grocers, and Gordon Food Services, Food Banks BC was able to coordinate and deliver food and other supplies into the community on an ongoing basis. This work continues to this day. In that same year, the extensive flooding that destroyed critical infrastructure and vital connections in BC’s roadways left communities like Hope, Boston Bar and Nicomen stranded. Partnering with Helicopters Without Borders, Food Banks BC was able to fly food into isolated communities to ensure basic needs were met. As the frequency and intensity of weather events such as fires, floods and droughts continues, the work of Food Banks BC and our members will becomes even more critical. Previous Next

Partner Campaigns Our supporting partner campaigns exemplify the transformative power of collaboration, showcasing how collective efforts can make a profound and positive impact on the communities served. We invite you to explore our partner campaigns and join us in making a difference, one partnership at a time. Together, we can build a brighter future for all. The Full Cupboard Vancouver Island The Full Cupboard is a community-based signature cause program established by Island Savings in 2016. Donate Now The Full Cupboard Fraser Valley The Full Cupboard is a community-based signature cause program established by Envision Financial in 2013. Donate Now Feed the Valley Feed the Valley is a community-based signature cause program established by Valley First in March 2010. Donate Now Basics for Babies® Basics for Babies® was created in 1994 when 93.7 JR Country recognized a chronic shortage of baby products at Lower Mainland Food Banks. Donate Now Sysco Kick One In Program Kick One In is a Sysco BC initiative to help fight hunger and increase food security in our local communities. Donate Now

Accessibility and Equity Guide The guide is a resource for food bank operators seeking to make their food bank environments more accessible and welcoming to people with disabilities, 2SLGBTQIIA+ people, community members who identify as Black, Indigenous and People of Colour, and other equity-deserving groups. To reflect the current best practices and standards , the guide was compiled through an international literature review and interviews with BC food banks. In addition, it is accessible to PDF/UA standards, ensuring accessibility to the broadest audience possible. Download the Guide

< Back The Resilient North This project, delivered in partnership with the Public Health Association of BC , sets out to understand the opportunities and barriers regarding food access in northern BC by: 1. Create a comprehensive understanding of where and what communities’ needs are in terms of food access; (e.g., infrastructure, funding models, capacity, and network building) by using secondary data, including regional grant applications, the food access survey data set, literature reviews and other academic documents as well as grey literature, tools, and social media content. 2. Engage communities to further guide the project through community conversations which include focus groups, interviews, and broad stakeholder engagement. 3. Co-develop food access model(s) that address root causes of inequality experienced by northern communities (e.g. granting models that unintentionally perpetuate harm for communities, systemic barriers to food access funding/infrastructure for rural/remote and under-resourced communities, and soling that discourages broader network building). The Project research phase has been completed. Using what we heard and learned we will be investing in programs and community initiatives that will support the project’s objectives of developing sustainable and dignified food access systems across northern BC, and establishing community-driven operations that reduce barriers to food access in rural, remote and indigenous communities. Previous Next

Find a Food Bank To find a member food bank in your community click on the map for the locations or check by city. ​ No food bank in your community? Check with the nearest location to you. Sometimes our rural members have additional depots in nearby communities too.

TOP 10 MOST REQUESTED FOOD ITEMS Canned vegetables Canned fruit Canned beans (chickpeas, black beans, kidney beans) Canned tuna Peanut butter Pasta and pasta sauce Rice, oats, barley Hearty soup, stew, chili Small snack items (granola bars, fruit cups, applesauce) Toiletries (feminine hygiene products, baby diapers) Where can I donate food? ​ If you would like to connect with your community food bank to make a donation, or find out their specific needs, please go to the Find a Food Bank page to locate the food bank in your area.

Membership Benefits include: Provincial and National voice on hunger issues in BC Networking Funding (Provincial and National) Skill Building and Training Discount Buying Programs Participation in both the National and Provincial Conference & AGM National Food Sharing System (NFSS) Product received from major manufacturers by Food Banks Canada Distributed to members from four (4) hubs strategically located throughout BC Transportation assistance may be provided to rural food banks (communities with a population of less than 10,000) Affiliate membership to Food Banks Canada In order to be eligible for membership, your food bank must meet the following requirements: Focus its main activity on the collection and distribution of food to assist those that require help in their community. Be the only food bank that serves their community, city or region (please check our Find A Food Bank map for current members). Have a current Canadian Charitable Registration Number in good standing with the CRA. Pay an annual fee to Food Banks BC that is based on the number of clients served. Participate and cooperate annually with data capture for Food Banks Canada’s Hunger Count survey and other required data collection. Cooperate with all regional, provincial or national fund or food raising campaigns as required. Agree to and follow Food Bank Code of Ethics. Agree to and follow Food Banks BC’s Members’ Standard of Care. Agree to and follow any other Food Banks BC Membership Criteria which the network may require from time to time. Have been in operation for a minimum of one year. Be a community steward of food donations to share with other member food banks and local food agencies where surplus exists. If you are interested in applying for membership and meet the criteria, please contact info@foodbanksbc.com or call 604-498-1798.

Contact Us Tel: 604-498-1798 Toll free: 1-855-498-1798 Fax: 604-498-1795 info@foodbanksbc.com ​ Suite 302 – 12761 16th Avenue Surrey, BC V4A 1N2 ​ Monday to Thursday 9:00 am – 4:30 pm (operating hours may vary) ​ ​ For media inquiries, please click here Full Name Email Write a message Submit Thank you for your message. Do you have a concern or complaint? We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks BC office by calling or filling out the form above. Alternatively, you can contact the Food Banks C anada Customer Experience Hotline at 1.877.280.0329 or EMAIL Click here to read the Food Banks BC Complaints Policy. ​ ​​

Food Bank Resources Welcome to our library of resources dedicated to promoting hunger relief in a safe, dignified manner while ensuring the utmost safety for your organization. In a world where food insecurity remains a pressing concern, it is essential to equip individuals, communities, and organizations with the knowledge and tools needed to address this issue effectively. This collection of resources serves as a valuable guide, offering insights, strategies, and best practices that empower you to make a meaningful impact on hunger relief efforts, all while prioritizing the safety and dignity of those you aim to assist. Whether you are an individual volunteer, a community organization, or a larger nonprofit entity, we hope these resources will help serve as a trusted source of information in tackling hunger in your community. Food and Workplace Safety Learn more Food Bank Operations Learn more Perishable Food Recovery Learn more Emergency Preparedness Learn more Accessibility and Equity Guide Learn more

Food Insecurity in BC Food banks started operating in 1981 as a temporary measure to provide relief to a small number of people experiencing financial hardship. Over 40 years on, the need for food banks in BC has never been greater than it is today. With 382,000 British Columbians living in poverty according to the Market Basket Measure, B.C. currently has the second highest poverty rate (tied with two other provinces) in the country. This number includes 43,000 children in low-income families and 36,000 seniors. The COVID-19 pandemic and the affordability crisis have had a devastating impact on the household budgets of hundreds of thousands of British Columbians. This has resulted in people turning to food banks and other hunger relief supports in record numbers. Combined with the impact of climate change in creating emergency food access and significant challenges for BC’s farmers and producers, it is clear to see how creating dignified access to food, reducing food insecurity, and strengthening our food systems have to be prioritized. Food Banks BC is committed to this work . The Hunger Count ​ Since 1997, Food Banks Canada has conducted the HungerCount, a cross-sectional, census-type survey of most food bank agencies, organizations and programs within and outside of the Food Banks Canada network. ​ The HungerCount provides a national snapshot of what’s happening on the frontlines of the country’s food banks; how many people are using the services, who’s accessing food banks, and why. This information is critical in helping us understand the trends of food bank usage and the policy recommendations that will move us towards tackling hunger and reducing food insecurity in BC. ​ Read the 2023 HungerCount report here . ​ ​ 2024 Poverty Report Cards ​ Food Banks Canada’s 2024 Poverty Report Cards paint a devastating look at the diverse ways poverty is impacting people in every province or territory in Canada. The full series of report cards provide detailed provincial, national, and territorial analysis and statistics, along with updated interactive, digital maps to hold governments to account. Despite the scale of the crisis, most governments are not responding with the urgency that is needed. The Poverty Report Cards show that almost half of people nationally (44%) feel financially worse off compared to last year and 1 in 4 are experiencing food insecurity. Click here to see how British Columbia scored. ​ ​