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Join Trail Appliances in tackling hunger by donating today! Join Trail Appliances in Tackling Hunger At Trail Appliances, we are glad to be part of cherished meals around kitchen tables across British Columbia. In our 50th year, we’re proud to partner with Food Banks BC to help address food insecurity across our province. Sharing food brings more than nourishment. It brings joy, pride, dignity, and health. Your support is vital to helping make everyday life better for families who don’t know where their next meal is coming from. Our goal is to raise $50,000 to support the essential work of Food Banks BC. Trail Appliances will match all donations up to $25,000. This means your donation will have double the impact! Please join us in supporting this extremely important cause. Together, we can tackle hunger and make a lasting impact. Thank you for your generosity and support.

Volunteering is a great way to give back to your community and is an essential part of how our food banks run.  VOLUNTEER Volunteering is a great way to give back to your community and is an essential part of how food banks run. If you would like to volunteer at your local food bank, please go to our Find a Food Bank map to locate and connect with the food bank in your area.

We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks BC office by calling or filling out the form above. Alternatively, you can contact the Food Banks Canada Customer Experience Hotline at 1.877.280.0329 Complaints Policy Policy Statement This policy, guiding principles and procedures apply to complaints received by Food Banks BC about all aspects of our operations, including activities, service, staff and volunteers. It also applies to complaints received by Food Banks BC about the activities, service, staff and volunteers of our member Food Banks throughout the province. While Food Banks BC is not a regulatory or supervisory body, it is an expectation of Food Banks BC that the staff and volunteers of both Food Banks BC and Member Food Banks abide by the Food Banks BC Code of Conduct and Commitment to Ethics and will apply those standards in the resolution of complaints. Guiding Princip les All complaints will be dealt with promptly and resolved as quickly as possible. Review of complaints will be fair, impartial and respectful of all parties involved. Complaints will be directed to the person or service provider most able to directly and expeditiously address the conce rn. Complainants will be provided the basis for decisions and outcomes relating to their complaint. Complaints will be used to assist in improving service, policies and procedures. Complaints A complaint is an expression of dissatisfaction or concern about the service, action or lack of action by Food Banks BC or a Member Food Bank. Examples may include (but are not limited to); Perceived failure to deliver agreed-upon services, Failure to uphold policies and procedures, Error made by staff member or volunteer, Unfair or discourteous conduct by a staff member or volunteer. Complaints will be received from those individuals who are personally and directly affected by the action and complainants will be expected to identify themselves when bringing forward their complaint. Food Banks BC will not retaliate against individuals who make good-faith complaints. Complaint Receipt A complaint may be received verbally (by phone or in person) or in writing (by mail or email). Any representative of Food Banks BC who receives a complaint should direct the complaint to the Executive Director who will determine the most appropriate person (which may be a Food Banks BC staff or board member, or someone external to the orga nization) to handle the complaint and redirect it to that person, letting both the recipient and the complainant know about this action undertaken. The person to whom the complaint has been directed for resolution is most fre quently the one with the specific knowledge and capacity to address the issue. It is the responsibility of the person in the food banking organization who is receiving the complaints for action to either resolve it or undertake to find a resolution from a source most able to address it. Resolution Complaints received should be acknowledged within 2 business days and if possible, staff should undertake to begin resolution within that same timeframe. Every effort should be made to resolve complaints in a timely fashion. For complaints regarding a member organization, Food Banks BC will request that the member organization provides details to Food Banks BC about how and when the complaint will be resolved. Documentation Food Banks BC will keep and maintain a complaint tracking system. At Food Banks BC basic information must be recorded immediately as the complaint is received in order to help with accuracy, accountability and understandin g of the complaint. Information recorded will include; The name of the complainant and their contact information, A brief description of complaint and source of concern, The name of the receiver of the complaint, any referrals for resolution, Outcome if determined, and Time frame. An annual summary of complaints will be presented to the Board of Directors of Food Banks BC, which will include the number, type, and disposition of the complaints received over the previous 12 months, in sufficient detail for board members to understand the overall nature and impact of complaints received.

A list of our most requested donation items. Your donations make a difference! TOP 10 MOST REQUESTED FOOD ITEMS Canned vegetables Canned fruit Canned beans (chickpeas, black beans, kidney beans) Canned tuna Peanut butter Pasta and pasta sauce Rice, oats, barley Hearty soup, stew, chili Small snack items (granola bars, fruit cups, applesauce) Toiletries (feminine hygiene products, baby diapers) Where can I donate food? If you would like to connect with your community food bank to make a donation, or find out their specific needs, please go to the Find a Food Bank page to locate the food bank in your area.

Join us and help make the season kind by supporting local food banks and their communities! Thank you for your generous support of food banks in BC.

Food Banks BC is pleased to recognize the amazing efforts of our partners who have stepped up to help us end hunger in British Columbia.   Our Partners We would not be able to do this work without the generous support of the many donor partners who have provided food, funds and other support as we collectively tackle hunger and food insecurity in BC. Food Banks BC is pleased to recognize the amazing efforts of our partners who have stepped up to help us end hunger in British Columbia. Partners Food + Freight Partners Campaign Partners

Feed the Valley, is a community-based signature program that raises food, funds and awareness about the critical issue of hunger in the Okanagan, Similkameen and Thompson valleys.  Feed the Valley Donate Now Together, we can make our communities flourish. At Valley First and Enderby & District, we believe in the power of community and the impact of sustained efforts and partnerships. By supporting Feed the Valley, you can help us build a stronger community and reduce hunger in the Okanagan, Similkameen and Thompson Valleys. Since its inception in 2010, Feed the Valley has been a community-based signature cause program. Thanks to the unwavering support of our valued members, community partners, and passionate team members, we have raised $3,199,105 and collected 108,992 pounds of food for our 10 food bank partners as of 2025. Every donation you make directly benefits the community where it was given. Together, we can ensure that every individual and family in our communities has a full cupboard. Donate now or visit the  Feed the Valley website  to learn how you can contribute. Let's work together to create a flourishing community for all.

Contact Us Tel: 604-498-1798 Toll free: 1-855-498-1798 Fax: 604-498-1795 info@foodbanksbc.com Suite 302 – 12761 16th Avenue Surrey, BC V4A 1N2 Monday to Thursday 9:00 am – 4:30 pm (operating hours may vary) For media inquiries, please click here Full Name Email Write a message Submit Thank you for your message. Do you have a concern or complaint? We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks BC office by calling or filling out the form above. Alternatively, you can contact the Food Banks C anada Customer Experience Hotline at 1.877.280.0329 or EMAIL Click here to read the Food Banks BC Complaints Policy.

Food Banks BC is grateful to the Provincial Government and donors for their support in helping Food Banks BC conduct important work to alleviate hunger, particularly among people and communities that are disproportionately impacted by poverty and hunger. < Back The Resilient North Project Since March 2022, Food Banks BC has partnered with the Public Health Association of BC on research and grants to support sustainable food systems and equitable food access in Northern BC. In 2024, Food Banks BC administered the Rapid Stimulus Grant for Food Systems Transformation (RSG), a one-time grant for non-profits in Northern BC to advance transformation in the food system. Thirty-six innovative projects across Northern BC received $794,546 in funding in June 2024. The projects through this grant will be inspiring and transformational for local and regional food systems resilience, equity, and capacity-building. Previous Next

Food Banks BC is grateful to the Provincial Government and donors for their support in helping Food Banks BC conduct important work to alleviate hunger, particularly among people and communities that are disproportionately impacted by poverty and hunger. < Back Emergency Food Support Food banks play a crucial role during times of emergency and natural disaster . This happens through the provision of food, water and other urgently needed supplies to evacuees, people impacted within the community, aid services and non-profits, and frontline emergency service personnel. For many years, Food Banks BC has played an active role in supporting communities impacted by major weather events. In 2024/25 we provided $1,212,792 to assist with the purchase of food and equipment that assisted with response and recovery efforts. This included the provision of 416,925 pounds to support communities still impacted by the fire that destroyed the village of Lytton in July 2021. Previous Next

Food Banks BC is grateful to the Provincial Government and donors for their support in helping Food Banks BC conduct important work to alleviate hunger, particularly among people and communities that are disproportionately impacted by poverty and hunger. < Back School Meals Program Since 2023, Food Banks BC has prioritized programming that supports greater access to healthy food in BC's schools. These pilot programs have been delivered in partnership with BC Agriculture in the Classroom (BCAITC) and the Flourish School Food Society. Since 2023, FBBC has invested $1,738,048 in school food, with $621,345 contributed in 2024/25. These funds have had a tremendous impact. BCAITC: With support from BCAITC, the program has provided 2.4 million healthy produce or dairy snacks, reaching 19,200 children, across 42 schools within six districts in BC , to date. The expansion of this pilot has the potential to reach 75+ schools and 25,000+ more students—expanding healthy, local food access and economic opportunity across BC Flourish School Food Society: Partnering with Flourish, the funds have expanded the school meals program to 1,100 servings daily to 22 schools in Victoria and Sooke, resulting in an additional 50,000 meals schools since the partnership began. Additionally, the support from Food Banks BC has enabled the launch of Flourish’s grocery program, resulting in 104,000 snack servings through various meal programs, as well as weekly grocery distributions to 30 schools . This program has the potential to sustainably provide at least 210,000 meals and 500,000 diverse and nutritious snack servings to schools each academic year. Previous Next

Food Banks BC is grateful to the Provincial Government and donors for their support in helping Food Banks BC conduct important work to alleviate hunger, particularly among people and communities that are disproportionately impacted by poverty and hunger. < Back Agency Relief Fund In partnership with the Province of British Columbia’s Ministry of Social Development and Poverty Reduction, Food Banks BC administers funding support to agencies providing hunger relief services in BC communities. The Agency Relief Fund (ARF) assists with hunger relief operations and provided $2,347,619 to agencies in 2024/25. This is the equivalent of almost 5 million meals to support British Columbians in need. The ARF was distributed to 110 member agencies and 24 non-member agencies throughout the province. Previous Next