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Contact Us Tel: 604-498-1798 Toll free: 1-855-498-1798 Fax: 604-498-1795 info@foodbanksbc.com Suite 302 – 12761 16th Avenue Surrey, BC V4A 1N2 Monday to Thursday 9:00 am – 4:30 pm (operating hours may vary) For media inquiries, please click here Full Name Email Write a message Submit Thank you for your message. Do you have a concern or complaint? We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks BC office by calling or filling out the form above. Alternatively, you can contact the Food Banks C anada Customer Experience Hotline at 1.877.280.0329 or EMAIL Click here to read the Food Banks BC Complaints Policy.

Choose your way to make a difference. Your help is urgently needed! DONATE TO FOOD BANKS BC BC’s food banks need your support more than ever. Rising grocery prices, the housing crisis, and extreme weather events are pushing more people to rely on food banks just to get by. Demand is at an all-time high, and your donation makes a real difference. With your help, we can ensure food banks across BC have the resources they need to support their communities. Thank you for your generosity. Donate Now Your Help Is Urgently Needed Donate Securities Fundraise Now DONATE BY PHONE Call us at 604-498-1798 and we can process your donation over the phone DONATE BY EFT Please email us at info@foodbanksbc.com for banking details DONATE BY MAIL Mail your cheque to: Food Banks BC, Suite 302 – 12761 16th Avenue, Surrey, BC V4A 1N2 DONATE BY E-TRANSFER Please send to donations@foodbanksbc.com and ensure you email us your information for a tax receipt

We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks BC office by calling or filling out the form above. Alternatively, you can contact the Food Banks Canada Customer Experience Hotline at 1.877.280.0329 Complaints Policy Policy Statement This policy, guiding principles and procedures apply to complaints received by Food Banks BC about all aspects of our operations, including activities, service, staff and volunteers. It also applies to complaints received by Food Banks BC about the activities, service, staff and volunteers of our member Food Banks throughout the province. While Food Banks BC is not a regulatory or supervisory body, it is an expectation of Food Banks BC that the staff and volunteers of both Food Banks BC and Member Food Banks abide by the Food Banks BC Code of Conduct and Commitment to Ethics and will apply those standards in the resolution of complaints. Guiding Princip les All complaints will be dealt with promptly and resolved as quickly as possible. Review of complaints will be fair, impartial and respectful of all parties involved. Complaints will be directed to the person or service provider most able to directly and expeditiously address the conce rn. Complainants will be provided the basis for decisions and outcomes relating to their complaint. Complaints will be used to assist in improving service, policies and procedures. Complaints A complaint is an expression of dissatisfaction or concern about the service, action or lack of action by Food Banks BC or a Member Food Bank. Examples may include (but are not limited to); Perceived failure to deliver agreed-upon services, Failure to uphold policies and procedures, Error made by staff member or volunteer, Unfair or discourteous conduct by a staff member or volunteer. Complaints will be received from those individuals who are personally and directly affected by the action and complainants will be expected to identify themselves when bringing forward their complaint. Food Banks BC will not retaliate against individuals who make good-faith complaints. Complaint Receipt A complaint may be received verbally (by phone or in person) or in writing (by mail or email). Any representative of Food Banks BC who receives a complaint should direct the complaint to the Executive Director who will determine the most appropriate person (which may be a Food Banks BC staff or board member, or someone external to the orga nization) to handle the complaint and redirect it to that person, letting both the recipient and the complainant know about this action undertaken. The person to whom the complaint has been directed for resolution is most fre quently the one with the specific knowledge and capacity to address the issue. It is the responsibility of the person in the food banking organization who is receiving the complaints for action to either resolve it or undertake to find a resolution from a source most able to address it. Resolution Complaints received should be acknowledged within 2 business days and if possible, staff should undertake to begin resolution within that same timeframe. Every effort should be made to resolve complaints in a timely fashion. For complaints regarding a member organization, Food Banks BC will request that the member organization provides details to Food Banks BC about how and when the complaint will be resolved. Documentation Food Banks BC will keep and maintain a complaint tracking system. At Food Banks BC basic information must be recorded immediately as the complaint is received in order to help with accuracy, accountability and understandin g of the complaint. Information recorded will include; The name of the complainant and their contact information, A brief description of complaint and source of concern, The name of the receiver of the complaint, any referrals for resolution, Outcome if determined, and Time frame. An annual summary of complaints will be presented to the Board of Directors of Food Banks BC, which will include the number, type, and disposition of the complaints received over the previous 12 months, in sufficient detail for board members to understand the overall nature and impact of complaints received.

Kick One In is a Sysco BC initiative to help fight hunger and increase food security in our local communities. Sysco's Kick One In Program Taking Action Against Hunger Sysco's priority is to fight hunger and increase food security in the local communities we serve. With Sysco’s Kick One In program, you can donate below, with the proceeds being provided directly to eliminate hunger and make nutritious food available in your local community. This is one way that we’re connecting the world to share food and care for one another. To learn more about Sysco please visit www.sysco.ca

With food insecurity on the rise, we’ve seen another year of record-breaking demand for BC’s hunger relief services. Annual Report 2024-2025 With food insecurity on the rise, we’ve seen another year of record-breaking demand for BC’s hunger relief services. Through it all, Food Banks BC and our network of member food banks across the province have remained steadfast and committed to our collective causes: to address immediate hunger, and to end the need for charitable food support. Download our Annual Report to learn more. Download PDF Donate At Food Banks BC, transparency, accountability, and trust are at the heart of everything we do. Our annual reporting is more than just a regulatory requirement — it’s a reflection of who we are and what we stand for. Annual reports provide a clear, honest picture of our operations, finances, and outcomes over the past year. By sharing how we’ve put funds to use, where resources have gone, and the impact of our work, we ensure that our generous supporters, donors, and members know their contributions are making a real difference. This level of accountability is essential for building and maintaining strong relationships with the public and our partners. We invite you to explore our latest annual report and see the difference we’ve made — together. Click here to read more Past Reports 2023-2024 Impact Report Financials At Food Banks BC, we are committed to the highest standards of financial transparency and accountability. Each year, we undergo an independent audit of our financial statements to ensure accuracy, integrity, and responsible stewardship of the resources entrusted to us. These audited financials provide a clear and trusted picture of how funds are managed and allocated in support of our mission. To access our T3010, please visit the CRA’s website here Click here to download our latest statements Past Financial Statements 2024 Financial Statements 2023 Financial Statements 2022 Financial Statements 2021 Financial Statements 2020 Financial Statements Thanks to You, Our Partners and Supporters We would not be able to do this work without the generous support of the many donor partners who have provided food, funds, and other support. Together, we are addressing hunger and food insecurity in BC. Donate

Our mission is to inspire, empower and support or members to achieve hunger-free comminites creating a hunger-free future. Financials Food Banks BC T3010 Filings on CRA View 2024 Financial Statements View 2022 Financial Statements View 2020 Financial Statements View 2025 Financial Statements View 2023 Financial Statements View 2021 Financial Statements View

Basics for Babies is JR Country’s partnership with the Lower Mainland Food Bank’s to assist them in providing for the tiniest in need.  Basics for Babies® Donate Now Basics for Babies® was created in 1994 when JR Country recognized a chronic shortage of baby products at Lower Mainland Food Banks. With the help of our partners , Basics for Babies® has raised over $2 million and hundreds of thousands of pounds of diapers, baby food, formula, pabulum, and other items! Helping Basics for Babies® has become a large part of JR Country listeners lives as we all make our communities stronger. Unfortunately, the need for baby necessities is greater than ever. With the current economic situation, more and more Food Bank recipients in the Lower Mainland are children. Basics for Babies® needs to continue to meet the challenge to supply Food Banks with necessary supplies to help this ever-growing population. We feel children should have the best possible start to life so that we can minimize other problems later. JR Country has partnered with Food Banks BC to ensure that all babies in the Lower Mainland get the nutrition they need. The most unique and, we think, impressive thing about Basics for Babies is not that the charity feeds and diapers babies in need (although there are no other programs like it in BC).  The most unique and impressive thing about Basics for Babies is that all administrative and operational costs are covered by JR Country and Pattison Media.  More than 99% of the donations, cash and product, go to the babies, because, after all, it’s for the babies! From the bottom of our hearts, Thank you for your donation.

Food insecurity and food access are complex issues. Social policy, systemic racism, climate change, geography, and colonial food systems are just a few of the contributing factors that have created this increasingly critical situation we face as a society. Hunger in BC Hunger remains a pressing issue across British Columbia, affecting individuals and families in every community. What began as a temporary solution more than four decades ago has become an essential lifeline for thousands of people facing financial hardship. Rising costs of living, economic uncertainty, and the lasting effects of global crises have made it harder than ever for many households to put food on the table. At the same time, challenges like climate change continue to strain local food systems, making access to nutritious food even more difficult. Addressing food insecurity is not just about meeting immediate needs—it’s about creating sustainable, dignified solutions that strengthen communities and ensure everyone has the nourishment they deserve. The Hunger Count Since 1997, Food Banks Canada has conducted the HungerCount, a cross-sectional, census-type survey of most food bank agencies, organizations and programs within and outside of the Food Banks Canada network. The HungerCount provides a national snapshot of what’s happening on the frontlines of the country’s food banks; how many people are using the services, who’s accessing food banks, and why. This information is critical in helping us understand the trends of food bank usage and the policy recommendations that will move us towards tackling hunger and reducing food insecurity in BC. Read the 2025 HungerCount report here . Poverty Report Cards Food Banks Canada’s Poverty Report Cards are an annual report that tracks and compares poverty at a federal level . Food Banks Canada grades the federal government on key issues like poverty levels, living standards, and government actions. This helps policymakers and advocates see what is working, where improvements are needed, and advocate for stronger policies. With coordinated action from all levels of government, we believe Canada can cut food insecurity by 50% by 2030 . Click here for the 2025 National Report Card

Join us and help make the season kind by supporting local food banks and their communities! Thank you for your generous support of food banks in BC.

Our mission is to relieve hunger today and prevent hunger tomorrow for all British Columbians. Food Banks BC is the provincial association of food banks. Our membership is comprised of 111 hunger relief agencies throughout British Columbia. We support our members and other agencies through the provision of resources that assist their efforts to tackle hunger in communities they represent. This is achieved through the distribution of food and financial donations, providing access to training and capacity building prog rams, networking opportunities, and as a representative voice to speak to the needs of food banks as well as the hundreds of thousands of British Columbians who face ongoing food insecurity. The role of Food Banks BC has significantly expanded in recent years. We are working with an increasing number of donors, government agencies, non-profits, and other stakeholders, and through this expanding network, we are broadening the scale and scope of our work, and reaching more people than ever before. Beyond our membership, we work with numerous agencies that specialize in providing food access support to equity-deserving groups, including racialized populations, refugees, Indigenous communities, seniors, and migrant workers. The work of hunger relief is critical and it’s the immediate priority we all share. Looking forward, we need to shift from hunger relief to systems change. Upstream solutions that seek to reduce and, eventually, eliminate the need for charitable food. Food Banks BC is committed to supporting the need to for urgent hunger relief services now, while taking the necessary actions to eliminate the need for these services altogether and working towards a hunger-free British Columbia. Food Banks BC is a member of Food Banks Canada . Who we are and what we do Vision + Mission Our Vision A hunger-free British Columbia Our Mission To relieve hunger today and prevent hunger tomorrow for all British Columbians Click here to view our Strategic Plan. Our Values Integrity We are honourable, inclusive, respectful, and trustworthy Dignity We see and respect the inherent value and worth of every British Columbian Accountability We are accountable to our members and transparent in our dealings with all stakeholders Collaboration We share and work with our stakeholders and each other collaboratively towards common goals Equity We advocate for and believe in equitable access to food for all British Columbians Responsiveness We adapt and respond appropriately to changing conditions with timeliness, flexibility, and innovation Spirit of Giving Award As the Provincial Association of food banks in British Columbia, we see countless acts of kindness and generosity through the work of our member agencies and those who support their cause. So much of this goes unnoticed, so we want to acknowledge the contributions of these everyday superheroes. Launched in 2022, the Food Banks BC Spirit of Giving Award is an annual award that recognizes the significant contributions of individuals and community partners who have demonstrated their commitment to supporting food banks or hunger relief in British Columbia. Community Partner Award Recipients BC Housing Staff Supporters BC Liquor Distribution Branch Susan Byrom - First West Credit Union Anne Penman - CBC Agency and Individual Award Recipients Lake Country Food Bank Anne Irving - Vanderhoof Food Bank The Salvation Army Penticton Sandra Cascaden - St. Joseph's Food Bank Lillian - Kamloops Food Bank

Volunteering is a great way to give back to your community and is an essential part of how our food banks run.  VOLUNTEER Volunteering is a great way to give back to your community and is an essential part of how food banks run. If you would like to volunteer at your local food bank, please go to our Find a Food Bank map to locate and connect with the food bank in your area.

Food Banks BC is pleased to recognize the amazing efforts of our partners who have stepped up to help us end hunger in British Columbia.   Our Partners We would not be able to do this work without the generous support of the many donor partners who have provided food, funds and other support as we collectively tackle hunger and food insecurity in BC. Food Banks BC is pleased to recognize the amazing efforts of our partners who have stepped up to help us end hunger in British Columbia. Partners Food + Freight Partners Campaign Partners