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We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks BC office by calling or filling out the form above. Alternatively, you can contact the Food Banks Canada Customer Experience Hotline at 1.877.280.0329 Complaints Policy Policy Statement This policy, guiding principles and procedures apply to complaints received by Food Banks BC about all aspects of our operations, including activities, service, staff and volunteers. It also applies to complaints received by Food Banks BC about the activities, service, staff and volunteers of our member Food Banks throughout the province. While Food Banks BC is not a regulatory or supervisory body, it is an expectation of Food Banks BC that the staff and volunteers of both Food Banks BC and Member Food Banks abide by the Food Banks BC Code of Conduct and Commitment to Ethics and will apply those standards in the resolution of complaints. Guiding Princip les All complaints will be dealt with promptly and resolved as quickly as possible. Review of complaints will be fair, impartial and respectful of all parties involved. Complaints will be directed to the person or service provider most able to directly and expeditiously address the conce rn. Complainants will be provided the basis for decisions and outcomes relating to their complaint. Complaints will be used to assist in improving service, policies and procedures. Complaints A complaint is an expression of dissatisfaction or concern about the service, action or lack of action by Food Banks BC or a Member Food Bank. Examples may include (but are not limited to); Perceived failure to deliver agreed-upon services, Failure to uphold policies and procedures, Error made by staff member or volunteer, Unfair or discourteous conduct by a staff member or volunteer. Complaints will be received from those individuals who are personally and directly affected by the action and complainants will be expected to identify themselves when bringing forward their complaint. Food Banks BC will not retaliate against individuals who make good-faith complaints. Complaint Receipt A complaint may be received verbally (by phone or in person) or in writing (by mail or email). Any representative of Food Banks BC who receives a complaint should direct the complaint to the Executive Director who will determine the most appropriate person (which may be a Food Banks BC staff or board member, or someone external to the orga nization) to handle the complaint and redirect it to that person, letting both the recipient and the complainant know about this action undertaken. The person to whom the complaint has been directed for resolution is most fre quently the one with the specific knowledge and capacity to address the issue. It is the responsibility of the person in the food banking organization who is receiving the complaints for action to either resolve it or undertake to find a resolution from a source most able to address it. Resolution Complaints received should be acknowledged within 2 business days and if possible, staff should undertake to begin resolution within that same timeframe. Every effort should be made to resolve complaints in a timely fashion. For complaints regarding a member organization, Food Banks BC will request that the member organization provides details to Food Banks BC about how and when the complaint will be resolved. Documentation Food Banks BC will keep and maintain a complaint tracking system. At Food Banks BC basic information must be recorded immediately as the complaint is received in order to help with accuracy, accountability and understandin g of the complaint. Information recorded will include; The name of the complainant and their contact information, A brief description of complaint and source of concern, The name of the receiver of the complaint, any referrals for resolution, Outcome if determined, and Time frame. An annual summary of complaints will be presented to the Board of Directors of Food Banks BC, which will include the number, type, and disposition of the complaints received over the previous 12 months, in sufficient detail for board members to understand the overall nature and impact of complaints received.

Food Banks BC is grateful to the Provincial Government and donors for their support in helping Food Banks BC conduct important work to alleviate hunger, particularly among people and communities that are disproportionately impacted by poverty and hunger. < Back Agency Relief Fund In partnership with the Province of British Columbia’s Ministry of Social Development and Poverty Reduction, Food Banks BC administers funding support to non-member, charitable agencies providing hunger relief services in BC communities. This funding is available as a grant that supports the operating costs of helping people who are facing hunger and food insecurity. This past year, the Agency Relief Fund distributed $2.3 million. Previous Next

Food Banks BC is grateful to the Provincial Government and donors for their support in helping Food Banks BC conduct important work to alleviate hunger, particularly among people and communities that are disproportionately impacted by poverty and hunger. < Back Emergency Food Support Food banks play a crucial role during times of emergency and natural disaster . This happens through the provision of food, water and other urgently needed supplies to evacuees, people impacted within the community, aid services and non-profits, and frontline emergency service personnel. In 2021, the fire that devastated the town of Lytton resulted in hundreds of people from surrounding communities losing access to a local food source, resulting in a food security emergency across the entire region. Partnering with the Salvation Army, Associated Grocers, and Gordon Food Services, Food Banks BC was able to coordinate and deliver food and other supplies into the community on an ongoing basis. This work continues to this day. In that same year, the extensive flooding that destroyed critical infrastructure and vital connections in BC’s roadways left communities like Hope, Boston Bar and Nicomen stranded. Partnering with Helicopters Without Borders, Food Banks BC was able to fly food into isolated communities to ensure basic needs were met. As the frequency and intensity of weather events such as fires, floods and droughts continues, the work of Food Banks BC and our members will becomes even more critical . Previous Next

Food insecurity and food access are complex issues. Social policy, systemic racism, climate change, geography, and colonial food systems are just a few of the contributing factors that have created this increasingly critical situation we face as a society. Hunger in BC Food banks started operating in 1981 as a temporary measure to provide relief to a small number of people experiencing financial hardship. Over 40 years on, the need for food banks in BC has never been greater than it is today. With 382,000 British Columbians living in poverty according to the Market Basket Measure, B.C. currently has the second highest poverty rate (tied with two other provinces) in the country. This number includes 43,000 children in low-income families and 36,000 seniors. The COVID-19 pandemic and the affordability crisis have had a devastating impact on the household budgets of hundreds of thousands of British Columbians. This has resulted in people turning to food banks and other hunger relief supports in record numbers. Combined with the impact of climate change in creating emergency food access and significant challenges for BC’s farmers and producers, it is clear to see how creating dignified access to food, reducing food insecurity, and strengthening our food systems have to be prioritized. Food Banks BC is committed to this work . The Hunger Count Since 1997, Food Banks Canada has conducted the HungerCount, a cross-sectional, census-type survey of most food bank agencies, organizations and programs within and outside of the Food Banks Canada network. The HungerCount provides a national snapshot of what’s happening on the frontlines of the country’s food banks; how many people are using the services, who’s accessing food banks, and why. This information is critical in helping us understand the trends of food bank usage and the policy recommendations that will move us towards tackling hunger and reducing food insecurity in BC. Read the 2024 HungerCount report here . 2024 Poverty Report Cards Food Banks Canada’s 2024 Poverty Report Cards paint a devastating look at the diverse ways poverty is impacting people in every province or territory in Canada. The full series of report cards provide detailed provincial, national, and territorial analysis and statistics, along with updated interactive, digital maps to hold governments to account. Despite the scale of the crisis, most governments are not responding with the urgency that is needed. The Poverty Report Cards show that almost half of people nationally (44%) feel financially worse off compared to last year and 1 in 4 are experiencing food insecurity. Click here to see how British Columbia scored.

Contact Us Tel: 604-498-1798 Toll free: 1-855-498-1798 Fax: 604-498-1795 info@foodbanksbc.com Suite 302 – 12761 16th Avenue Surrey, BC V4A 1N2 Monday to Thursday 9:00 am – 4:30 pm (operating hours may vary) For media inquiries, please click here Full Name Email Write a message Submit Thank you for your message. Do you have a concern or complaint? We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks BC office by calling or filling out the form above. Alternatively, you can contact the Food Banks C anada Customer Experience Hotline at 1.877.280.0329 or EMAIL Click here to read the Food Banks BC Complaints Policy.

Join us and help make the season kind by supporting local food banks and their communities! Thank you for your generous support of food banks in BC.

We appreciate your support to help us help the Food Banks in BC. Food Donations To make a food donation, please go to the Find a Food Bank page t o connect directly with the food bank in your community. Corpora te Food Donations If you are a company or organization looking to make a larger food donation, please contact our Manager, Food Programs, Sherri Binks Top 10 Requested Items

Find a Food Bank in your community. Enter your city to find your nearst food bank. Find a Food Bank To find a member food bank in your community click on the map for the locations or check by city. No food bank in your community? Check with the nearest location to you. Sometimes our rural members have additional depots in nearby communities too.

Our mission is to inspire, empower and support or members to achieve hunger-free comminites creating a hunger-free future. Financials Food Banks BC T3010 Filings on CRA View 2024 Financial Statements View 2022 Financial Statements View 2020 Financial Statements View 2025 Financial Statements View 2023 Financial Statements View 2021 Financial Statements View

Food Banks BC is committed to protecting the privacy of the personal information you provide to us. Any personal information that Food Banks BC retains is kept in such a manner as to ensure its security and confidentiality at all times. We are dedicated to protecting the personal information of our members, donors, staff and volunteers. We are committed to meeting or exceeding the privacy standards established by federal and provincial legislation. Privacy Policy Food Banks BC is committed to protecting the privacy of the personal information you provide to us. Any personal information that Food Banks BC retains is kept in such a manner as to ensure its security and confidentiality at all times. We are dedicated to protecting the personal information of our members, donors, staff and volunteers. We are committed to meeting or exceeding the privacy standards established by federal and provincial legislation. Our information handling practices comply with the Personal Information Protection and Electronic Documents Act (Canada). Definition of Personal Information Personal information is any information that is identifiable to you as an individual. This may include, but is not limited to, your name, gender, age, date of birth, language of correspondence, mailing address, telephone number, fax number, email address, and membership in an organization. Personal information does not include publicly available information about you in your capacity as an employee of an organization such as your name, job title, work mailing address, work email address, work fax number, or work telephone number. Collection of Information Food Banks BC only collects personal information from: Donors Members Volunteers Employees Others who have shown an interest in BC Food Banks This information is collected by a variety of methods: phone, fax, mail, email, online, or in-person. Disclosure of Information Food Banks BC treats its obligations with respect to the use and disclosure of personal information very seriously. In the event that you should choose to send Food Banks BC your e-mail addresses, telephone numbers, addresses and/or any personal information so that we may communicate with you, Food Banks BC will not sell, trade or rent this information to third parties. Generally, we will only use or disclose personal information for the primary purpose that it was collected or for a purpose related to the primary purpose that you would reasonably expect it to be used. Food Banks BC may transfer information to service providers where information processing is outsourced by Food Banks BC in the course of its administrative distribution procedures. Where personal information is transferred to a service provider for processing, we require the service provider to respect this Privacy Policy and we restrict them from using or disclosing personal information transferred to them for any purpose other than the provision of services to us. In the event that you wish to opt-out of any future services or information, you may contact us and we will ensure that your information is deleted from our data-base. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best efforts to ensure its security on our servers. Storage of Information Personal information is stored in our database(s) on a secure server and in hard copy files. Only authorized personnel have access to th is information. BC Food Banks uses personal information to better serve our stakeholders and to expand our community of support. Online Privacy Food Banks BC is comm itted to protecting the privacy of those who use our website. We do not request site visitors to provide any personal information in order to contact us or to be added to any newsletters. We do not collect any personal information about individuals browsing our website. Food Banks BC does not track visitors through the use of cookies and any general statistics gathered from our site traffic are used only for our own purposes. However, Food Banks BC does collect statistical information through a log file which indicates number, length, and frequency of page visits, external links redirecting users to our website, and which browser, operating system, and type of device (mobile or desktop) was used to access our website. This information is analyzed to help us develop content that responds to the interests of our website visitors. Food Banks BC’s website uses Wix analytics to track usage of our website for reporting and evaluation purposes. For further information on Wix’s privacy policy, please see https://www.wix.com/about/privacy Donors Food Banks BC will only request specific information from you in order to complete a donation transaction. Your information is added to our donor database, but this information will not be sold, traded or otherwise distributed to any other organization or companies. Any credit card information is taken in a secure environment. Food Banks BC utilizes CanadaHelps. The information you enter is handled directly by CanadaHelps. For further information on CanadaHelps’ privacy policy please see https://www.canadahelps.org/en/privacy-policy . Links to Other Websites Food Banks BC’s web site may contain links to other Web sites that are independently owned and operated by third parties. These links are provided to you as a convenience only. These other Web sites may have their own privacy policies and are not governed by this privacy policy. Food Banks BC is not responsible for the privacy practices or the content of any W eb site(s) owned and operated by any such third parties. Other web sites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each web site you visit. Contact Info Questions, concerns or complaints relating to Food Banks BC’s privacy policy on the treatment of personal information shou ld be e-mailed to Dan Huang-Taylor at dan@foodbanksbc.com or 302-12761 16th Avenue, Surrey BC, V4A 1N2. Food Banks BC does its best to ensure that all information is recorded accurately—if you notice any errors in our correspondence with you or if your personal information changes, please contact us at 604-498-1798 or info@foodbanksbc.com to update your file. If you do not wish to be contacted by phone, mail, or email, please contact us and we will ensure that your request is honoured. Further information on privacy and your rights in regard to your personal information may be found on the website of the Privacy Commissioner of Canada. Food Banks BC Charitable Registration Number: 86133-1130-RR0001

Food Banks BC is pleased to recognize the amazing efforts of our partners who have stepped up to help us end hunger in British Columbia.   Our Partners We would not be able to do this work without the generous support of the many donor partners who have provided food, funds and other support as we collectively tackle hunger and food insecurity in BC. Food Banks BC is pleased to recognize the amazing efforts of our partners who have stepped up to help us end hunger in British Columbia. Partners Food + Freight Partners Campaign Partners

The guide is a resource for food bank operators seeking to make their food bank environments more accessible and welcoming to people with disabilities, 2SLGBTQIIA+ people, community members who identify as Black, Indigenous and People of Colour, and other equity-deserving groups. Accessibility and Equity Guide The guide is a resource for food bank operators seeking to make their food bank environments more accessible and welcoming to people with disabilities, 2SLGBTQIIA+ people, community members who identify as Black, Indigenous and People of Colour, and other equity-deserving groups. To reflect the current best practices and standards , the guide was compiled through an international literature review and interviews with BC food banks. In addition, it is accessible to PDF/UA standards, ensuring accessibility to the broadest audience possible. Download the Guide