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Kick One In is a Sysco BC initiative to help fight hunger and increase food security in our local communities. Sysco's Kick One In Program Taking Action Against Hunger Sysco's priority is to fight hunger and increase food security in the local communities we serve. With Sysco’s Kick One In program, you can donate below, with the proceeds being provided directly to eliminate hunger and make nutritious food available in your local community. This is one way that we’re connecting the world to share food and care for one another. To learn more about Sysco please visit www.sysco.ca

Contact Us Tel: 604-498-1798 Toll free: 1-855-498-1798 Fax: 604-498-1795 info@foodbanksbc.com Suite 302 – 12761 16th Avenue Surrey, BC V4A 1N2 Monday to Thursday 9:00 am – 4:30 pm (operating hours may vary) For media inquiries, please click here Full Name Email Write a message Submit Thank you for your message. Do you have a concern or complaint? We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks BC office by calling or filling out the form above. Alternatively, you can contact the Food Banks C anada Customer Experience Hotline at 1.877.280.0329 or EMAIL Click here to read the Food Banks BC Complaints Policy.

We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks BC office by calling or filling out the form above. Alternatively, you can contact the Food Banks Canada Customer Experience Hotline at 1.877.280.0329 Complaints Policy Policy Statement This policy, guiding principles and procedures apply to complaints received by Food Banks BC about all aspects of our operations, including activities, service, staff and volunteers. It also applies to complaints received by Food Banks BC about the activities, service, staff and volunteers of our member Food Banks throughout the province. While Food Banks BC is not a regulatory or supervisory body, it is an expectation of Food Banks BC that the staff and volunteers of both Food Banks BC and Member Food Banks abide by the Food Banks BC Code of Conduct and Commitment to Ethics and will apply those standards in the resolution of complaints. Guiding Princip les All complaints will be dealt with promptly and resolved as quickly as possible. Review of complaints will be fair, impartial and respectful of all parties involved. Complaints will be directed to the person or service provider most able to directly and expeditiously address the conce rn. Complainants will be provided the basis for decisions and outcomes relating to their complaint. Complaints will be used to assist in improving service, policies and procedures. Complaints A complaint is an expression of dissatisfaction or concern about the service, action or lack of action by Food Banks BC or a Member Food Bank. Examples may include (but are not limited to); Perceived failure to deliver agreed-upon services, Failure to uphold policies and procedures, Error made by staff member or volunteer, Unfair or discourteous conduct by a staff member or volunteer. Complaints will be received from those individuals who are personally and directly affected by the action and complainants will be expected to identify themselves when bringing forward their complaint. Food Banks BC will not retaliate against individuals who make good-faith complaints. Complaint Receipt A complaint may be received verbally (by phone or in person) or in writing (by mail or email). Any representative of Food Banks BC who receives a complaint should direct the complaint to the Executive Director who will determine the most appropriate person (which may be a Food Banks BC staff or board member, or someone external to the orga nization) to handle the complaint and redirect it to that person, letting both the recipient and the complainant know about this action undertaken. The person to whom the complaint has been directed for resolution is most fre quently the one with the specific knowledge and capacity to address the issue. It is the responsibility of the person in the food banking organization who is receiving the complaints for action to either resolve it or undertake to find a resolution from a source most able to address it. Resolution Complaints received should be acknowledged within 2 business days and if possible, staff should undertake to begin resolution within that same timeframe. Every effort should be made to resolve complaints in a timely fashion. For complaints regarding a member organization, Food Banks BC will request that the member organization provides details to Food Banks BC about how and when the complaint will be resolved. Documentation Food Banks BC will keep and maintain a complaint tracking system. At Food Banks BC basic information must be recorded immediately as the complaint is received in order to help with accuracy, accountability and understandin g of the complaint. Information recorded will include; The name of the complainant and their contact information, A brief description of complaint and source of concern, The name of the receiver of the complaint, any referrals for resolution, Outcome if determined, and Time frame. An annual summary of complaints will be presented to the Board of Directors of Food Banks BC, which will include the number, type, and disposition of the complaints received over the previous 12 months, in sufficient detail for board members to understand the overall nature and impact of complaints received.

Basics for Babies is JR Country’s partnership with the Lower Mainland Food Bank’s to assist them in providing for the tiniest in need.  Basics for Babies® Donate Now Basics for Babies® was created in 1994 when JR Country recognized a chronic shortage of baby products at Lower Mainland Food Banks. With the help of our partners , Basics for Babies® has raised over $2 million and hundreds of thousands of pounds of diapers, baby food, formula, pabulum, and other items! Helping Basics for Babies® has become a large part of JR Country listeners lives as we all make our communities stronger. Unfortunately, the need for baby necessities is greater than ever. With the current economic situation, more and more Food Bank recipients in the Lower Mainland are children. Basics for Babies® needs to continue to meet the challenge to supply Food Banks with necessary supplies to help this ever-growing population. We feel children should have the best possible start to life so that we can minimize other problems later. JR Country has partnered with Food Banks BC to ensure that all babies in the Lower Mainland get the nutrition they need. The most unique and, we think, impressive thing about Basics for Babies is not that the charity feeds and diapers babies in need (although there are no other programs like it in BC).  The most unique and impressive thing about Basics for Babies is that all administrative and operational costs are covered by JR Country and Pattison Media.  More than 99% of the donations, cash and product, go to the babies, because, after all, it’s for the babies! From the bottom of our hearts, Thank you for your donation.

In order to be eligible for membership, your food bank must meet the following requirements: Membership Benefits include: Provincial and National voice on hunger issues in BC Networking Funding (Provincial and National) Skill Building and Training Discount Buying Programs Participation in both the National and Provincial Conference & AGM National Food Sharing System (NFSS) Product received from major manufacturers by Food Banks Canada Distributed to members from four (4) hubs strategically located throughout BC Transportation assistance may be provided to rural food banks (communities with a population of less than 10,000) Affiliate membership to Food Banks Canada In order to be eligible for membership, your food bank must meet the following requirements: Focus its main activity on the collection and distribution of food to assist those that require help in their community. Be the only food bank that serves their community, city or region (please check our Find A Food Bank map for current members). Have a current Canadian Charitable Registration Number in good standing with the CRA. Pay an annual fee to Food Banks BC that is based on the number of clients served. Participate and cooperate annually with data capture for Food Banks Canada’s Hunger Count survey and other required data collection. Cooperate with all regional, provincial or national fund or food raising campaigns as required. Agree to and follow Food Bank Code of Ethics. Agree to and follow Food Banks BC’s Members’ Standard of Care. Agree to and follow any other Food Banks BC Membership Criteria which the network may require from time to time. Have been in operation for a minimum of one year. Be a community steward of food donations to share with other member food banks and local food agencies where surplus exists. If you are interested in applying for membership and meet the criteria, please contact info@foodbanksbc.com or call 604-498-1798.

Food Banks BC is pleased to recognize the amazing efforts of our partners who have stepped up to help us end hunger in British Columbia.   Our Partners We would not be able to do this work without the generous support of the many donor partners who have provided food, funds and other support as we collectively tackle hunger and food insecurity in BC. Food Banks BC is pleased to recognize the amazing efforts of our partners who have stepped up to help us end hunger in British Columbia. Partners Food + Freight Partners Campaign Partners

Important information on our available programs and resources. Food Bank Resources Welcome to our library of resources dedicated to promoting hunger relief in a safe, dignified manner while ensuring the utmost safety for your organization. In a world where food insecurity remains a pressing concern, it is essential to equip individuals, communities, and organizations with the knowledge and tools needed to address this issue effectively. This collection of resources serves as a valuable guide, offering insights, strategies, and best practices that empower you to make a meaningful impact on hunger relief efforts, all while prioritizing the safety and dignity of those you aim to assist. Whether you are an individual volunteer, a community organization, or a larger nonprofit entity, we hope these resources will help serve as a trusted source of information in tackling hunger in your community. Food and Workplace Safety Learn more Food Bank Operations Learn more Perishable Food Recovery Learn more Emergency Preparedness Learn more Accessibility and Equity Guide Learn more

The Full Cupboard, Envision Financial community-based signature program,to raise food, funds and awareness about the critical issue of hunger in the communities. The Full Cupboard - Fraser Valley Together, we can make our communities flourish. At Envision Financial, we believe in the power of community and the impact of sustained efforts and partnerships. By supporting The Full Cupboard, you can help us build a stronger community and reduce hunger in the Fraser Valley, Lower Mainland, and Kitimat regions. Since its inception in 2013, The Full Cupboard has been a community-based signature cause program. Thanks to the unwavering support of our valued members, community partners, and passionate team members, we have raised $1,681,296 and collected 90,907 pounds of food for our 11 food bank partners as of 2025. Every donation you make directly benefits the community where it was given. Together, we can ensure that every individual and family in our communities has a full cupboard. Donate now or visit The Full Cupboard website to learn how you can contribute. Let's work together to create a flourishing community for all. Donate Now

Find a Food Bank in your community. Enter your city to find your nearst food bank. Find a Food Bank To find a member food bank in your community click on the map for the locations or check by city. No food bank in your community? Check with the nearest location to you. Sometimes our rural members have additional depots in nearby communities too.

Food insecurity and food access are complex issues. Social policy, systemic racism, climate change, geography, and colonial food systems are just a few of the contributing factors that have created this increasingly critical situation we face as a society. Hunger in BC Food banks started operating in 1981 as a temporary measure to provide relief to a small number of people experiencing financial hardship. Over 40 years on, the need for food banks in BC has never been greater than it is today. With 382,000 British Columbians living in poverty according to the Market Basket Measure, B.C. currently has the second highest poverty rate (tied with two other provinces) in the country. This number includes 43,000 children in low-income families and 36,000 seniors. The COVID-19 pandemic and the affordability crisis have had a devastating impact on the household budgets of hundreds of thousands of British Columbians. This has resulted in people turning to food banks and other hunger relief supports in record numbers. Combined with the impact of climate change in creating emergency food access and significant challenges for BC’s farmers and producers, it is clear to see how creating dignified access to food, reducing food insecurity, and strengthening our food systems have to be prioritized. Food Banks BC is committed to this work . The Hunger Count Since 1997, Food Banks Canada has conducted the HungerCount, a cross-sectional, census-type survey of most food bank agencies, organizations and programs within and outside of the Food Banks Canada network. The HungerCount provides a national snapshot of what’s happening on the frontlines of the country’s food banks; how many people are using the services, who’s accessing food banks, and why. This information is critical in helping us understand the trends of food bank usage and the policy recommendations that will move us towards tackling hunger and reducing food insecurity in BC. Read the 2025 HungerCount report here . 2024 Poverty Report Cards Food Banks Canada’s 2024 Poverty Report Cards paint a devastating look at the diverse ways poverty is impacting people in every province or territory in Canada. The full series of report cards provide detailed provincial, national, and territorial analysis and statistics, along with updated interactive, digital maps to hold governments to account. Despite the scale of the crisis, most governments are not responding with the urgency that is needed. The Poverty Report Cards show that almost half of people nationally (44%) feel financially worse off compared to last year and 1 in 4 are experiencing food insecurity. Click here to see how British Columbia scored.

Our mission is to relieve hunger today and prevent hunger tomorrow for all British Columbians. Food Banks BC is the provincial association of food banks. Our membership is comprised of 111 hunger relief agencies throughout British Columbia. We support our members and other agencies through the provision of resources that assist their efforts to tackle hunger in communities they represent. This is achieved through the distribution of food and financial donations, providing access to training and capacity building prog rams, networking opportunities, and as a representative voice to speak to the needs of food banks as well as the hundreds of thousands of British Columbians who face ongoing food insecurity. The role of Food Banks BC has significantly expanded in recent years. We are working with an increasing number of donors, government agencies, non-profits, and other stakeholders, and through this expanding network, we are broadening the scale and scope of our work, and reaching more people than ever before. Beyond our membership, we work with numerous agencies that specialize in providing food access support to equity-deserving groups, including racialized populations, refugees, Indigenous communities, seniors, and migrant workers. The work of hunger relief is critical and it’s the immediate priority we all share. Looking forward, we need to shift from hunger relief to systems change. Upstream solutions that seek to reduce and, eventually, eliminate the need for charitable food. Food Banks BC is committed to supporting the need to for urgent hunger relief services now, while taking the necessary actions to eliminate the need for these services altogether and working towards a hunger-free British Columbia. Food Banks BC is a member of Food Banks Canada . Who we are and what we do Vision + Mission Our Vision A hunger-free British Columbia Our Mission To relieve hunger today and prevent hunger tomorrow for all British Columbians Click here to view our Strategic Plan. Our Values Integrity We are honourable, inclusive, respectful, and trustworthy Dignity We see and respect the inherent value and worth of every British Columbian Accountability We are accountable to our members and transparent in our dealings with all stakeholders Collaboration We share and work with our stakeholders and each other collaboratively towards common goals Equity We advocate for and believe in equitable access to food for all British Columbians Responsiveness We adapt and respond appropriately to changing conditions with timeliness, flexibility, and innovation Spirit of Giving Award As the Provincial Association of food banks in British Columbia, we see countless acts of kindness and generosity through the work of our member agencies and those who support their cause. So much of this goes unnoticed, so we want to acknowledge the contributions of these everyday superheroes. Launched in 2022, the Food Banks BC Spirit of Giving Award is an annual award that recognizes the significant contributions of individuals and community partners who have demonstrated their commitment to supporting food banks or hunger relief in British Columbia. Community Partner Award Recipients BC Housing Staff Supporters BC Liquor Distribution Branch Susan Byrom - First West Credit Union Anne Penman - CBC Agency and Individual Award Recipients Lake Country Food Bank Anne Irving - Vanderhoof Food Bank The Salvation Army Penticton Sandra Cascaden - St. Joseph's Food Bank Lillian - Kamloops Food Bank

We believe in taking a fresh approach to the way food is distributed in our communities, resulting in innovative programs and solutions that have made BC Canada’s leader in food security.   Become a Member Food Banks BC comprises of over 100 member hunger relief agencies. Our members can be found in all corners of the province and in communities from Valemount to Vancouver or Sparwood to Surrey. As we see an increasing need for the services of food banks, Food Bank BC serves to support those who are undertaking this important work. Click below to learn more about membership. Learn More