Working together towards a hunger free British Columbia
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- Member Benefits | Become a Member | Food Banks BC
Membership Benefits include: Provincial and National voice on hunger issues in BC Networking Funding (Provincial and National) Skill Building and Training Discount Buying Programs Participation in both the National and Provincial Conference & AGM National Food Sharing System (NFSS) Product received from major manufacturers by Food Banks Canada Distributed to members from four (4) hubs strategically located throughout BC Transportation assistance may be provided to rural food banks (communities with a population of less than 10,000) Affiliate membership to Food Banks Canada In order to be eligible for membership, your food bank must meet the following requirements: Focus its main activity on the collection and distribution of food to assist those that require help in their community. Be the only food bank that serves their community, city or region (please check our Find A Food Bank map for current members). Have a current Canadian Charitable Registration Number in good standing with the CRA. Pay an annual fee to Food Banks BC that is based on the number of clients served. Participate and cooperate annually with data capture for Food Banks Canada’s Hunger Count survey and other required data collection. Cooperate with all regional, provincial or national fund or food raising campaigns as required. Agree to and follow Food Bank Code of Ethics. Agree to and follow Food Banks BC’s Members’ Standard of Care. Agree to and follow any other Food Banks BC Membership Criteria which the network may require from time to time. Have been in operation for a minimum of one year. Be a community steward of food donations to share with other member food banks and local food agencies where surplus exists. If you are interested in applying for membership and meet the criteria, please contact info@foodbanksbc.com or call 604-498-1798.
- Donate Food | Food Banks BC
Food Donations To make a food donation, please go to the Find a Food Bank page t o connect directly with the food bank in your community. Corpora te Food Donations If you are a company or organization looking to make a larger food donation, please contact our Manager, Food Programs, Sherri Binks Top 10 Requested Items
- Trail Appliances | Food Banks BC
Join Trail Appliances in Tackling Hunger At Trail Appliances, we are glad to be part of cherished meals around kitchen tables across British Columbia. In our 50th year, we’re proud to partner with Food Banks BC to help address food insecurity across our province. Sharing food brings more than nourishment. It brings joy, pride, dignity, and health. Your support is vital to helping make everyday life better for families who don’t know where their next meal is coming from. Our goal is to raise $50,000 to support the essential work of Food Banks BC. Trail Appliances will match all donations up to $25,000. This means your donation will have double the impact! Please join us in supporting this extremely important cause. Together, we can tackle hunger and make a lasting impact. Thank you for your generosity and support.
- CONTACT US | Food Banks BC
Contact Us Tel: 604-498-1798 Toll free: 1-855-498-1798 Fax: 604-498-1795 info@foodbanksbc.com Suite 302 – 12761 16th Avenue Surrey, BC V4A 1N2 Monday to Thursday 9:00 am – 4:30 pm (operating hours may vary) For media inquiries, please click here Full Name Email Write a message Submit Thank you for your message. Do you have a concern or complaint? We recognize that from time to time there may be inquiries, concerns or complaints and we believe that our stakeholders have the right to tell us about them. To share your feedback please contact the Food Banks BC office by calling or filling out the form above. Alternatively, you can contact the Food Banks C anada Customer Experience Hotline at 1.877.280.0329 or EMAIL Click here to read the Food Banks BC Complaints Policy.
- Volunteer | Food Banks BC
VOLUNTEER Volunteering is a great way to give back to your community and is an essential part of how food banks run. If you would like to volunteer at your local food bank, please go to our Find a Food Bank map to locate and connect with the food bank in your area.
- Privacy Policy | Food Banks BC
Privacy Policy Food Banks BC is committed to protecting the privacy of the personal information you provide to us. Any personal information that Food Banks BC retains is kept in such a manner as to ensure its security and confidentiality at all times. We are dedicated to protecting the personal information of our members, donors, staff and volunteers. We are committed to meeting or exceeding the privacy standards established by federal and provincial legislation. Our information handling practices comply with the Personal Information Protection and Electronic Documents Act (Canada). Definition of Personal Information Personal information is any information that is identifiable to you as an individual. This may include, but is not limited to, your name, gender, age, date of birth, language of correspondence, mailing address, telephone number, fax number, email address, and membership in an organization. Personal information does not include publicly available information about you in your capacity as an employee of an organization such as your name, job title, work mailing address, work email address, work fax number, or work telephone number. Collection of Information Food Banks BC only collects personal information from: Donors Members Volunteers Employees Others who have shown an interest in BC Food Banks This information is collected by a variety of methods: phone, fax, mail, email, online, or in-person. Disclosure of Information Food Banks BC treats its obligations with respect to the use and disclosure of personal information very seriously. In the event that you should choose to send Food Banks BC your e-mail addresses, telephone numbers, addresses and/or any personal information so that we may communicate with you, Food Banks BC will not sell, trade or rent this information to third parties. Generally, we will only use or disclose personal information for the primary purpose that it was collected or for a purpose related to the primary purpose that you would reasonably expect it to be used. Food Banks BC may transfer information to service providers where information processing is outsourced by Food Banks BC in the course of its administrative distribution procedures. Where personal information is transferred to a service provider for processing, we require the service provider to respect this Privacy Policy and we restrict them from using or disclosing personal information transferred to them for any purpose other than the provision of services to us. In the event that you wish to opt-out of any future services or information, you may contact us and we will ensure that your information is deleted from our data-base. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best efforts to ensure its security on our servers. Storage of Information Personal information is stored in our database(s) on a secure server and in hard copy files. Only authorized personnel have access to th is information. BC Food Banks uses personal information to better serve our stakeholders and to expand our community of support. Online Privacy Food Banks BC is comm itted to protecting the privacy of those who use our website. We do not request site visitors to provide any personal information in order to contact us or to be added to any newsletters. We do not collect any personal information about individuals browsing our website. Food Banks BC does not track visitors through the use of cookies and any general statistics gathered from our site traffic are used only for our own purposes. However, Food Banks BC does collect statistical information through a log file which indicates number, length, and frequency of page visits, external links redirecting users to our website, and which browser, operating system, and type of device (mobile or desktop) was used to access our website. This information is analyzed to help us develop content that responds to the interests of our website visitors. Food Banks BC’s website uses Wix analytics to track usage of our website for reporting and evaluation purposes. For further information on Wix’s privacy policy, please see https://www.wix.com/about/privacy Donors Food Banks BC will only request specific information from you in order to complete a donation transaction. Your information is added to our donor database, but this information will not be sold, traded or otherwise distributed to any other organization or companies. Any credit card information is taken in a secure environment. Food Banks BC utilizes CanadaHelps. The information you enter is handled directly by CanadaHelps. For further information on CanadaHelps’ privacy policy please see https://www.canadahelps.org/en/privacy-policy . Links to Other Websites Food Banks BC’s web site may contain links to other Web sites that are independently owned and operated by third parties. These links are provided to you as a convenience only. These other Web sites may have their own privacy policies and are not governed by this privacy policy. Food Banks BC is not responsible for the privacy practices or the content of any W eb site(s) owned and operated by any such third parties. Other web sites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each web site you visit. Contact Info Questions, concerns or complaints relating to Food Banks BC’s privacy policy on the treatment of personal information shou ld be e-mailed to Dan Huang-Taylor at dan@foodbanksbc.com or 302-12761 16th Avenue, Surrey BC, V4A 1N2. Food Banks BC does its best to ensure that all information is recorded accurately—if you notice any errors in our correspondence with you or if your personal information changes, please contact us at 604-498-1798 or info@foodbanksbc.com to update your file. If you do not wish to be contacted by phone, mail, or email, please contact us and we will ensure that your request is honoured. Further information on privacy and your rights in regard to your personal information may be found on the website of the Privacy Commissioner of Canada. Food Banks BC Charitable Registration Number: 86133-1130-RR0001
- Feed the Valley | Food Banks BC
Feed the Valley Join us in raising food, funds and awareness about the critical issue of hunger in the Okanagan, Similkameen and Thompson Valleys. Feed the Valley is a community-based signature cause program established by Valley First in March 2010. Together, with our valued members, community partners and passionate staff, Feed the Valley has raised $2,926,873 and 99,560 pounds of food for our food bank partners in the eleven communities where Valley First and Enderby & District Financial operate. Donate now or visit the Feed the Valley website for more details on how you can get involved. All food and funds raised stay in the community where they were donated. Let’s work together to Feed the Valley!
- Find a Food Bank | Food Banks BC
Find a Food Bank To find a member food bank in your community click on the map for the locations or check by city. No food bank in your community? Check with the nearest location to you. Sometimes our rural members have additional depots in nearby communities too.
- Donate to Food Banks BC | Food Banks BC
DONATE TO FOOD BANKS BC BC's food banks are facing greater need now than ever before. COVID-19, the climate emergency and the cost-of-living crisis have contributed to an unprecedented demand for food support. Your donation helps us to help our food banks . Your generosity ensures that member food banks have access to the resources that will help them feed their communities. We are very grateful for your generous support. Donate Securities Fundraise Now Your Help Is Urgently Needed DONATE BY PHONE Call us at 604-498-1798 and we can process your donation over the phone DONATE BY MAIL Mail your cheque to: Food Banks BC, Suite 302 – 12761 16th Avenue, Surrey, BC V4A 1N2 DONATE BY EFT Please email us at info@foodbanksbc.com for banking details DONATE BY E-INTERAC Please send to donations@foodbanksbc.com and ensure you email us your information for a tax receipt When donating online, tax receipts are emailed automatically by CanadaHelps , our online donation processing partner. For phone, mail, e-transfer and EFT donations, tax receipts are issued within 2-4 weeks.
- Become a Member | Food Banks BC
Become a Member Food Banks BC comprises of 107 member hunger relief agencies. Our members can be found in all corners of the province and in communities from Valemount to Vancouver or Sparwood to Surrey. As we see an increasing need for the services of food banks, Food Bank BC serves to support those who are undertaking this important work. Click below to learn more about membership. Learn More
- 10 Most Request Food Items | Food Banks BC
TOP 10 MOST REQUESTED FOOD ITEMS Canned vegetables Canned fruit Canned beans (chickpeas, black beans, kidney beans) Canned tuna Peanut butter Pasta and pasta sauce Rice, oats, barley Hearty soup, stew, chili Small snack items (granola bars, fruit cups, applesauce) Toiletries (feminine hygiene products, baby diapers) Where can I donate food? If you would like to connect with your community food bank to make a donation, or find out their specific needs, please go to the Find a Food Bank page to locate the food bank in your area.
- Complaints Policy | Food Banks BC
Complaints Policy Policy Statement This policy, guiding principles and procedures apply to complaints received by Food Banks BC about all aspects of our operations, including activities, service, staff and volunteers. It also applies to complaints received by Food Banks BC about the activities, service, staff and volunteers of our member Food Banks throughout the province. While Food Banks BC is not a regulatory or supervisory body, it is an expectation of Food Banks BC that the staff and volunteers of both Food Banks BC and Member Food Banks abide by the Food Banks BC Code of Conduct and Commitment to Ethics and will apply those standards in the resolution of complaints. Guiding Princip les All complaints will be dealt with promptly and resolved as quickly as possible. Review of complaints will be fair, impartial and respectful of all parties involved. Complaints will be directed to the person or service provider most able to directly and expeditiously address the conce rn. Complainants will be provided the basis for decisions and outcomes relating to their complaint. Complaints will be used to assist in improving service, policies and procedures. Complaints A complaint is an expression of dissatisfaction or concern about the service, action or lack of action by Food Banks BC or a Member Food Bank. Examples may include (but are not limited to); Perceived failure to deliver agreed-upon services, Failure to uphold policies and procedures, Error made by staff member or volunteer, Unfair or discourteous conduct by a staff member or volunteer. Complaints will be received from those individuals who are personally and directly affected by the action and complainants will be expected to identify themselves when bringing forward their complaint. Food Banks BC will not retaliate against individuals who make good-faith complaints. Complaint Receipt A complaint may be received verbally (by phone or in person) or in writing (by mail or email). Any representative of Food Banks BC who receives a complaint should direct the complaint to the Executive Director who will determine the most appropriate person (which may be a Food Banks BC staff or board member, or someone external to the orga nization) to handle the complaint and redirect it to that person, letting both the recipient and the complainant know about this action undertaken. The person to whom the complaint has been directed for resolution is most fre quently the one with the specific knowledge and capacity to address the issue. It is the responsibility of the person in the food banking organization who is receiving the complaints for action to either resolve it or undertake to find a resolution from a source most able to address it. Resolution Complaints received should be acknowledged within 2 business days and if possible, staff should undertake to begin resolution within that same timeframe. Every effort should be made to resolve complaints in a timely fashion. For complaints regarding a member organization, Food Banks BC will request that the member organization provides details to Food Banks BC about how and when the complaint will be resolved. Documentation Food Banks BC will keep and maintain a complaint tracking system. At Food Banks BC basic information must be recorded immediately as the complaint is received in order to help with accuracy, accountability and understandin g of the complaint. Information recorded will include; The name of the complainant and their contact information, A brief description of complaint and source of concern, The name of the receiver of the complaint, any referrals for resolution, Outcome if determined, and Time frame. An annual summary of complaints will be presented to the Board of Directors of Food Banks BC, which will include the number, type, and disposition of the complaints received over the previous 12 months, in sufficient detail for board members to understand the overall nature and impact of complaints received.